Frequently asked questions
Conducting purchase / sale / exchange operations
Operations related to the input and output of electronic currencies are held with the participation of the operator and take 5 to 30 minutes
How do I check the status of my application?
You just go to "My account" and view "History of operations" . Here ou will find info about your orders, in case of any questions you may contact our "Live chat".
What if there is no reserve for my order?
You may fill out the "Reserve notification form" or contact an operator via "Live Chat".
Can I refuse to exchange?
If an exchange transaction has not been completed - you can. You will be refunded with your money minus the commission of the payment system , in which the payment is made, that is, a refund will be made at your expense.
What if I created and paid for the order, but the money still has not come?
If you do transfer through a bank or internet banking system , check whether funds has been withdrawn from your account;
Normaly the order processing time is up to 30 minutes but due to some unexpected circumstances orders may be delayed. In the later case please contact "Live Chat" for clarification;
I have entered wrong details and the money did not come, what to do?
If the account that you specified in error, does not exist or it is blocked , then you are lucky : the money won't be sent there, and we will send them to you using corrected data. If the account exists, the money sent to him. Unfortunately, electronic transfers can not be undone. You can try to get them back on your own by writing to the owner of this account. To avoid such situations always carfully double check entered data.
I have found error or mistyping on your website. What should I do?
Please don't hesitate to communicate it to our support in any convenient way.
I have an offer or a wish, what should I do?
Please don't hesitate to contact our support via "Live Chat" or email.